Empower Your Career with Industry-Leading Tech Skills

Get ready to unlock opportunities in the high-demand field of IT Support with the Further Education and Training Certificate in Information Technology: Technical Support. This qualification is designed for those eager to step into the tech industry, providing essential skills for IT support, troubleshooting, and system maintenance. Blending theoretical knowledge with practical experience, this programme is your launchpad into a dynamic and technology-driven career.

Why Choose This Qualification?

This programme equips students with practical technical skills, enabling them to master core competencies in IT support, from troubleshooting hardware and software issues to providing user assistance. Through industry-relevant training, participants gain insights into essential IT systems, networks, and cybersecurity practices that are crucial to modern businesses. The programme offers flexible specialization options, allowing students to tailor their learning with electives in areas such as c...

Admission Requirements.

The Further Education and Training Certificate: Information Technology: Technical Support welcomes individuals who are ready to embark on an empowering journey into the IT field. To join this sought-after qualification, candidates must have:

An NQF Level 4 qualification or equivalent.
Candidates with relevant industry experience may apply through Recognition of Prior Learning (RPL).
National Senior Certificate with admission to Higher Certificate, Diploma, or Degree.

Qualification Structure.

The Further Education and Training Certificate: Information Technology: Technical Support is designed to offer a solid foundation in IT systems support. This qualification includes three main components: Fundamental, Core, and Elective modules, totalling a minimum of 163 credits. Delivered over one year, the structure of this qualification is as follows:

- MODULE 1: Communication 1st Language
- MODULE 2: PC Hardware Support
- MODULE 3: Advanced EUC Volume 2
- MODULE 4: Mathematics
- MODULE 5: Communication 2nd Language
- MODULE 6: Basics of Networks
- MODULE 7: Help Desk Technology
- MODULE 8: Elective Options

Learning Outcomes.

A learner will be able to:

Communicate effectively with fellow IT staff & users of information systems.
Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
Demonstrate an understanding of problem-solving techniques, and how to apply them in a technical environment.
Demonstrate an understanding of Computer Technology Principles.
Select and use materials and equipment safely for technological purposes.
Work effectively as a team member within a support team.
Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/specialisation:

Hardware and Infrastructure Support for Personal Computers
Hardware and Infrastructure Support for Office Products
Data Communications and Network Support

International Comparability.

This qualification, while based in South Africa, aligns with international standards and has been evaluated against prominent frameworks, including the New Zealand NQF, Australian NQF, and British NVQs. It has also been benchmarked with industry-recognized certifications and programmes such as the City and Guilds IT Technicians certificate, NCC Education’s Computer Studies diploma, CompTIA’s A+ and N+ certifications, Microsoft MCSE, and E-Skills. By integrating these internationally accepted k...

Qualification Modes of Delivery and Support.

Study your way through:

Contact Learning: Engage with expert lecturers in a classroom setting.
Blended Learning: Enjoy a mix of online and face-to-face sessions.
Distance Learning: Study anytime, anywhere with robust online support through Moodle LMS.

Career Opportunities.

Prepare for entry-level roles such as:

Help Desk Support: Deliver essential IT assistance to users, troubleshooting and resolving a range of common technical issues.
Network Technician: Aid in network setup, monitoring, and maintenance to ensure secure and reliable business connectivity.
Cybersecurity Assistant: Acquire foundational skills to safeguard organizational data and respond to emerging security threats.
Data Centre Administrator: Manage and analyse critical data to support informed business decisions and optimize data centre operations.

Articulation Options.

Horizontal Articulation:
National Certificate in Systems Development (NQF Level 4)

Vertical Articulation:
National Certificate in Systems Development (NQF Level 5)
National Certificates in Systems Support (NQF Level 5)

Diagonal Articulation:
Occupational Certificate: Computer Technician (NQF Level 5)

Ensure Compliance, Empower Financial Accuracy.