Unlock Your Future with Leadership in Customer Service

Step into the world of dynamic customer engagement with the Occupational Certificate: Contact Centre Manager, designed to manage high-performing teams and ensure exceptional customer service.

Why Choose This Qualification?

Equips learners with the skills and knowledge to manage contact centres effectively, ensuring operational efficiency and excellent service delivery.

Admission Requirements.

Hold a National Senior Certificate (NSC) at NQF Level 4 or equivalent. Relevant work experience may qualify for Recognition of Prior Learning (RPL).

Qualification Structure.

11 knowledge modules, 15 practical modules, and 8 workplace modules, totaling 285 credits, delivered over two years.

Learning Outcomes.

Graduates will manage contact centre operations, ensure high customer satisfaction, lead and motivate teams, and implement quality management frameworks.

International Comparability.

Comparable with international standards in contact centre management, aligning with global industry practices.

Qualification Modes of Delivery and Support.

Contact, blended, and distance learning supported by Moodle LMS and additional academic support services.

Career Opportunities.

Contact Centre Manager, Call Centre Supervisor, Customer Service Manager, Contact Centre Analyst, and more.

Articulation Options.

Horizontal: Occupational Certificate: Office Administration, NQF Level 5. Vertical: Diploma in Business and Information Management, NQF Level 6.

Ensure Compliance, Empower Financial Accuracy.

Ensure adherence to industry standards and operational efficiency.